What to do when a casino blocks your account, in the order that works

Step two: supply exactly what is asked

Most blocks readers report at the brands here are verification holds, and most of those end when the document arrives. Supply what is named and nothing else: a passport for identity, a bill or bank letter for address, a statement showing the deposit leaving your account for source of funds. Uncropped, all four corners, the name matching the account. Where the casino says a bonus term was broken, read the term it cites, the max bet, the excluded games, the cashout cap, the one-bonus-per-household rule, and compare it with your history; the voided bonus guide lists the clauses that get used. Where the block is a duplicate account and you do not have one, say so in writing and ask which account is alleged to be the duplicate.

Then wait a reasonable time. A document check that a person reads takes about a day or two by the norm regulators cite, and the reviews say what each brand's terms promise. A week after a written request with the document supplied and no answer, the hold has become a refusal and the next step applies.

What a deposit is owed

Bonus winnings can be voided under bonus terms. An unwagered deposit is the player's money, and a casino keeping it must point to a clause that says why; the French regulator ANJ, in guidance reported in September 2026, states that suspicion alone does not justify withholding a player's balance. That is the sentence to quote back.

When there is no route

Most brands on this site are licensed in Curaçao or Anjouan, and neither regulator runs a dispute process; the Curaçao Gaming Authority licenses, supervises and publishes warnings, and a refused withdrawal is outside what it handles. What remains is public pressure and the record. A complaint on a mediation site with the full file, written plainly and dated, is read by the casino's affiliate managers and often answered within days because the brand's rating there feeds its traffic. A complaint to the payment provider, where the deposit was by card, can recover an unwagered deposit through a chargeback, which is the one lever a card gives that a coin does not. And a message to us, with the file, goes into the review: the reviews here record refused withdrawals and the trust mark moves.

Do not open a second account to withdraw, do not deposit again to free the first, and do not accept a partial payment offered in chat as full settlement without it being written down. The regulators review explains which licences give a route and which do not, and the time to read it is before the next deposit.

What the reviews record

Which documents the terms require and when, what the terms promise for the check, whether support answered by email, and what readers report. Brands readers report holding a balance with no document requested are marked down on trust and the review says so.