One of the major conditions for registration in online casino is the paragraph where the site administration can at any time block the client account without giving any reasons. Thus, the owners have prepared beforehand an argument for the situations where the users challenge the decision regarding the blockage. But this rule is the exception rather than pattern, because casino operation is controlled by gambling committees which provide players with decent and honest attitude.
REASONS FOR ACCOUNT BLOCKAGE IN CASINO
Bonus hunting. If the Security Service sees, that a player uses the excessive amount of bonuses, this will be followed by blockage of gaming account or restricted access to promotions. This kind of rewards from online casino sites cannot be regarded as source of income, so the complaint on the matter will be inadmissible.
The second paragraph is closely interlinked with the first one, since creation of new account provides access to welcome bonuses and free spins. It is easy enough to track such manipulations by using the same:
- IP – addresses,
- payment details.
Despite the fact that multi-accounts are gross violations of the rules, there are cases when operators are entirely cooperative with the customers, provided that they were not aimed at activating more bonuses.
This type of fraud is the most common among experienced users of online casinos who have entered into preliminary agreement to derive maximum benefits from gambling.
This issue has the integrated structure, which implies a large number of contributing factors and arguments, both from the operators and the users, so for these reasons the complaint is considered for a longer time.
The main and irreversible circumstance for filing a complaint about the account cancel or blockage is writing off the monetary funds in favor of the online casino.
In this, the operator is right juridically, but since our resource was created by the players themselves and for the players, we are ready to take into account all the arguments that will help us to resolve the situation regarding the return of the earned winnings or, at least, the amount of the deposit.