The situation with the refusal to give bonus in online casinos is a rather common problem, especially on European web-sites. There can be several reasons at once for such position of the casino administration, and not always they are obvious.
Before placing a complaint on the relevant topic, we recommend you to find a complete list of rules and conditions for granting a bonus and make sure that it is available during the promotion and relevant for the country of your residence.
Most of the misunderstandings related to the fact that the casino does not give a bonus are due to the carelessness of the players, but the operators do not always provide information material in the public domain.
However, the online casino responsibilities include full explanation of the rules, therefore, if only large amounts of charges and a minimum deposit are presented on the bonus page, it is most likely that the additional terms of the promotion will look less attractive.
CONDITIONS OF CASINO BONUS GRANTING
To get acquainted with all the hidden conditions for bonus granting, users are advised to contact the live chat of the support service in person or to write an e-mail.
It is worth considering that most casinos will never make concessions in terms of exceptions for customers who violated the rules of bonuses granting because of their own actions.
Specifically for this purpose there is an item in the general list of rules of the bonus policy that implies changing of the rules of bonus granting at any time of the promotion of individual discretion of the casino operator.
The situation might happen when all the rules and conditions for bonus granting are fulfilled in full, and only after that the additional points appear, for example:
- increased deposit amount,
- Increased coefficient of turnover conditions (wager).
In this case, the player will be absolutely right and the complaint posted on our website won’t be neglected.
When resolving this misunderstanding, GeekSpins specialists will take the player’s approach and with the help of tools of influence on the casino administration will restore justice.