BetChan Casino is an online betting site that opened its doors in 2015 and is owned and operated by SoftSwiss out of Curaco. The casino has a series of casino games from some of the world’s top operators as well as fast payout times for winnings, which make BetChan a respectable spot to play at.
Security is handled through standard SSL technology, which encrypts the communication between you and the casino at all times. This protects your personal and financial information from interception by unknown third parties. If verification of identity documents is required, you can upload them over the encrypted connection on the account settings part of the website, rather than using insecure email, which is good to see.
SoftSwiss subjects its games to outside auditing through iTech Labs, which certifies the random number generator used by the casino games is truly random. The other game suppliers used by the casino regularly subject their games to testing to ensure their fairness. Some of the games at this casino, such as those supplied by Net Entertainment, reveal their theoretical return to player (RTP) percentages in game, but many others do not. Apart from that this casino does not present any payout information about its games, either theoretical or actual audited results.
BetChan takes commendable steps towards addressing problem betting on their site, giving players the tools they need to set limits on their gambling. As part of your account settings you can set daily, weekly, or monthly deposit, loss, and wagering limits, or you can elect to self exclude yourself from the casino for a defined period of time.
When players sign up for an account with Betchan Casino, they will be eligible to claim up to $420/4 BTC and 100 free spins on selected slot machines. It works in 4 simple stages, like this:
- Player receives 100% of first deposit up to $105/1 BTC plus 25 spins.
- Player receives 50% of second deposit up to $105/1 BTC plus 25 spins.
- Player receives 50% of third deposit up to $105/1 BTC plus 25 spins.
- Player receives 100% of fourth deposit up to $105/1 BTC plus 25 spins.
That’s not a bad haul as far as welcome packages go. Just keep in mind that there is a wagering requirement which requires players to rollover their bonus amount at least 40 times before withdrawals can be made.
BetChan Casino is an in-browser casino that run on a diverse gaming platform provided by SoftSwiss. The site has a vaguely Asian flair to it, with the main logo incorporating a lotus flower while the heading of the page has a red Asian-themed motif. That is about as “Chan” as it gets at this site though as there is no support for any Asian currency or language. The casino brings together games from noted online gambling developers including Microgaming, Net Entertainment, Genesis Gaming, BetSoft, Endorphina, and iSoftBet. The games are presented in a standard grid formation, with a handy list of filters on the left side that allow you to pick your way through the games, and an instant search box in the heading. The site is simple, clean looking, and easy to navigate, if not a little plain.
With that being said, the gaming library at BetChan is impressive, offering players an absolutely huge library of games from the above-mentioned developers. The games available include video slots, classic slots, table games, poker, lottery games, and video poker. The game quality varies based on the developer, but you will find many excellent games including the likes of Gonzo’s Quest, Jurassic Park, South Park, Forsaken Kingdom, and dozens of others dotting the reels.
Players looking for something a bit different will find a selection of live dealer games also on the roster, which lets you play broadcasted versions of roulette, blackjack, craps, keno, and more. The live games are beamed from studio-based tables run by Net Entertainment and Ezugi, and they are attended to by attractive dealers.
The banking system is decent at this casino, with the site offering deposits and withdrawals through Visa, Skrill, Neteller, Poli, iDeal, and Cubits. The casino also supports Bitcoin and, unlike the majority of its competitors that have started to embrace the digital currency, it allows you to actually play many of the games (though not unfortunately Microgaming or Net Entertainment) with Bitcoins as your currency rather than converting your deposits into Euros or Dollars for play and back again when withdrawing. Deposit methods are instant, and withdrawals are processed in a matter of minutes if you use Bitcoin, although other banking times will be considerably slower. It should also be noted that there is a €10,000 weekly withdrawal limit (or €20,000 per month). Although it was not stated one way or the other in the T&Cs, I confirmed with support that this limit does not apply to networked progressive jackpot wins.
Customer support is available through live chat or email 24 hours a day. Using the live chat function, I had a support rep pick up within 20 seconds, and my questions were answered satisfactorily, leaving me impressed with this aspect of the casino’s operation. If you prefer telephone based support, unfortunately there are no phone numbers supplied by this casino.
To avoid having issues with BetChan’s system, current and prospective players are advised to read the Terms and Conditions and visit the FAQ section. The site also has a page devoted to responsible gaming. For information on the latest bonuses, it is recommended checking out the HOT Bonuses page. Unfortunately, BetChan does not have social media accounts.