Verification of players on online casinos sites is the most important stage of successful game and subsequent withdrawal of earned winnings. In order to avoid problems in verification of the casino account and to succeed in completing this procedure with positive results, clients need to prepare carefully a minimum package of documents, which includes:

  1. Identity card (passport, driver’s license, id).
  2. The document confirming the address of residence (receipt for payment of utility bills, the bank statement).
  3. Information about payment details (bank cards photo, screenshots from payment systems).

Ideally, each of these documents should always be available to users, which will certainly ensure quick verification by the online casino security service.


In cases where the player watches apparent delays in verification process, for example: refusal to accept documents under the guise of non-compliance with the rules, we are ready to examine the complaint.
But before accepting the application, we recommend examine the situations below, which are common for all casino operators in case of problems with verification of the customers’ accounts.

Example No1

The client lives in the country where gambling is prohibited at the state level. In this case, the verification process is impossible, and the circumstances of the player registration on the site can provide a powerful argument for closing his account.

Example No2

The client for personal reasons does not reside at the place of registration, which makes impossible the verification of his address with the bill for utilities. There is a simple way in such a situation: making transaction via online banking and ask the support service for a copy of the electronic receipt.

Example №3

During the registration on the site, the player didn’t mean to make a mistake in personal data. This situation certainly can’t be an argument for verification prolongation, but a dishonest casino can use it at the right time.
In case of problems related to verification, we strongly recommend never try to forge documents in graphic editors or contact specialists.

As soon as online casino security service discloses it, blocking with possible confiscation of funds will take place.
In order to avoid such misunderstandings, players should be given time to compose a complaint, which will be reviewed by experts of our resource in the shortest possible time.

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